Qualifying manufacturing faults are covered for two years from delivery, subject to the product warranty and the order being installed, operated and maintained correctly.
Send the order number, product name and a clear description of the issue. Photographs or a short video normally help us assess the fault more quickly.
We may ask you to complete basic checks, especially for motorised controls, brackets or operating mechanisms. Do not dismantle or modify the product unless instructed.
When a qualifying manufacturing fault is confirmed, we will explain the available repair, replacement or other remedy. Accidental damage, misuse, incorrect fitting and normal wear are not manufacturing faults.
Keep proof of purchase and the product label available.