Made-to-measure products are produced to your specification and cannot normally be returned because of an incorrect measurement or selection. Contact us promptly if an item is damaged, faulty or not as ordered.
Contact us with the order number, a clear explanation and photographs of the product, packaging and label. Do not alter the item while the issue is being assessed.
Retain the original packaging, supplied parts and documentation. Damaged-delivery claims may require photographs of both the packaging and the product.
We will compare the supplied item with the accepted order specification. Where a fault or supply error is confirmed, the appropriate repair, replacement or refund route will be explained.
Unauthorised returns may be delayed or refused. The full terms remain applicable.