These terms explain made-to-measure orders, payment, delivery, cancellations, returns and warranty.
These terms apply when you place an order with UK Blinds Online, a shopping service provided by Ekstrade Ltd. Please read them before ordering and retain your confirmation email.
Product photography is intended to represent colour and texture accurately, but screens and production batches vary. We strongly recommend ordering a free sample before buying a made-to-measure blind.
You are responsible for entering accurate sizes and choices. Follow the relevant measuring guide. Made-to-measure goods are produced to the confirmed specification and every order is manually checked before production.
An order is submitted at checkout and becomes accepted when we issue an acceptance or processing confirmation. Prices are in pounds sterling and include VAT where applicable. If a clear pricing error is found, we will contact you before production.
Available services, charges and estimated despatch timing are shown before payment. The current store delivers to UK mainland addresses and excludes Northern Ireland. Highlands charges are calculated under the published delivery rules.
Made-to-measure goods are personalised and normally cannot be cancelled or returned after production has begun unless faulty, damaged or not as ordered. Standard accessories and samples follow the returns information shown on the Returns page. This does not affect statutory rights.
Inspect deliveries promptly and retain packaging. Report damage or discrepancies with photographs and your order number. Qualifying manufacturing faults are covered by the published two-year warranty, subject to correct installation, use and care.
Questions about these terms or an order can be sent to info@ukblinds.online. Include your order number where applicable.
Last reviewed: September 2026